Midshift.
Process improvement recommendations in hours, not months

Midshift is an AI-powered process improvement platform. Easily transcribe how work actually gets done, run your processes through our intake system, analyse, identify inefficiencies, and receive improvement recommendations, including opportunities for automation and AI implementation. Built on 20 years of BA and Lean Six Sigma expertise. Now automated.

Hours

  • Not months— full engagement turnaround

Eight phases

  • End-to-end methodology, automated

Free tier

  • Run your first process at no cost
Start free — no credit card required

Every SME has broken processes. Most do not know exactly where.

Traditional process improvement costs tens of thousands of dollars and takes months. Internal attempts stall without a methodology. The problems stay invisible — until they become expensive.

Time bleeding unnoticed

Rework, handoff delays, manual steps that should be automated — the hours stack up across every process, every day. Most organisations have no idea what it is costing them.

Consultants you cannot afford

A process improvement engagement with a Big 4 firm costs NZ$30,000–$150,000. A boutique consultant is cheaper, but still a significant overhead. Most SMEs simply absorb the pain instead.

Improvement attempts that stall

Without a structured methodology, internal improvement efforts tend to loop back to the same symptoms without addressing root causes. The problem resurfaces three months later.

Fifteen years of process consulting methodology. Now automated.

  • Lean (DOWNTIME) : Identifies and categorises the eight types of operational waste
  • BABOK: Business Analysis Body of Knowledge — requirements and process standards
  • BPM CBOK: Business Process Management Common Body of Knowledge
  • ADKAR: Change readiness and implementation success model

Midshift productises the same analytical framework a senior BA applies in a two-week process improvement engagement — and runs it in hours. You go through a structured intake, your team completes short AI-facilitated interviews, and Midshift produces a complete professional deliverable: process maps, improvement recommendations, an automation opportunity assessment, and an implementation roadmap.

The AI does not replace the expertise. It operationalises it. Every output is built on the same frameworks that Big 4 consultants use — Lean, BABOK, BPM CBOK, and ADKAR — embedded into the analysis engine.

The result: a structured improvement roadmap your leadership can act on. Without the consulting invoice.

What you get

Seven professional deliverables. One engagement.

01

Current State Process Map

A documented visual of how the process currently operates — every step, every handoff, every decision point, every system involved. Annotated with pain points identified from stakeholder interviews.
02

Pain Point Register

All identified pain points catalogued with source (interview, SOP gap, observation) and severity rating. Structured for filtering, reporting, and audit trail.
03

SOP Gap Analysis

Comparison of documented procedure against actual practice. Categories: missing steps, additional steps, sequence deviations, ownership changes, undocumented workarounds.
04

Improvement Opportunity Register

Specific, actionable improvements — each rated across eight dimensions: impact, time savings, error reduction, implementation effort, change readiness, dependency risk, strategic alignment, and quick win potential.
05

Future State Process Design

Updated process map showing how the process will operate once selected improvements are implemented. Step-by-step changes documented and justified.
06

Automation Opportunity Assessment

Every future state step evaluated for automation potential. Output includes automation type, time reduction percentage, FTE savings (hours per year), tool recommendations, complexity rating, and payback period estimate.
07

Implementation Roadmap

Prioritised action plan with opportunities sorted by value versus effort. Quick wins identified. Dependencies mapped. Change management considerations flagged.

Final deliverable format

All seven components are packaged into a single professional Word document — executive summary, methodology, findings, recommendations, and roadmap — formatted, branded, and ready to present to leadership or a board. You also receive editable source files for each component.

An eight-phase methodology — fully guided, mostly automated.

Phase 1  —  Intake (5 min)

Complete a simple form: process name, owner, known pain points, systems involved, strategic priorities, digital maturity. Upload an existing SOP if you have one.

Phase 2  —  AI stakeholder interviews (15–20 min each)

The Midshift AI interviewer conducts natural conversations with each stakeholder via browser chat. No jargon, no preparation required. Typically 3–5 people.

Phase 3  —  Transcript analysis

Interview transcripts are analysed against the intake information. Patterns, inconsistencies, and undocumented steps are identified automatically.

Phase 4  —  Current state process map

A documented map of how the process actually works — based on what stakeholders reported, not what the SOP says. Pain points annotated in context.

Phase 5  —  Opportunity identification

Midshift applies Lean DOWNTIME, BABOK, and BPM CBOK frameworks to identify improvement and automation opportunities. Each rated for impact and effort.

Phase 6  —  Your review (30 min)

You review the identified opportunities and confirm priorities. Add context, adjust scope, and flag anything that needs more stakeholder input before finalisation.

Phase 7  —  Report generation

The full seven-component report is generated and formatted. Professional Word document ready for presentation.

Phase 8  —  Handover and next steps

A 30-minute handover call walks you through the report, answers questions, and confirms your implementation priorities.

Typical timeline

From intake completion to final report: 2–5 business days depending on interview scheduling and process complexity. Simple processes with 3 stakeholders: 2 days. Complex multi-department processes: up to 5 days.

Built for organisations where process improvement is overdue and resources are tight.

SME owners & directors

You know the process is broken. You have not had the time or budget to fix it.

• Operations running on institutional knowledge with no documentation
• Onboarding is painful because no one can explain how things actually work
• Staff time going into workarounds instead of productive work
• You need a structured improvement plan — without a six-week consulting engagement

Operations & business managers

You are accountable for a process you inherited — or one that has grown past its original design.

• Multiple handoffs, unclear ownership, inconsistent outputs
• You know where the problems are but lack the methodology to fix them systematically
• Leadership expects an improvement plan — you need one fast
• Midshift gives you the analysis, the recommendations, and the roadmap

Councils & public sector

Efficiency mandates and ratepayer scrutiny require more than goodwill.

• Long-Term Plan commitments to operational efficiency
• Processes that have not been reviewed in years — or ever
• Limited internal capacity for structured improvement work
• Midshift delivers a professional, audit-ready improvement engagement at a fraction of traditional consulting cost

Also used by independent consultants

Midshift Professional tier allows solo and boutique consultants to run Midshift engagements as a productivity tool — delivering the same quality for their clients in a fraction of the time. Enterprise tier includes a white-label option to rebrand Midshift outputs under your own consultancy.

Start free. Scale when you are ready.

All tiers include the full seven-component methodology. Tier determines volume, speed, and support.

Monthly
Yearly
Save 23%

$0/per month

Free

Try the full methodology — one process, no cost

Included Features:
  • 1 process
  • All 8 phases included
  • Full 7-component report
  • 48-hour turnaround
  • Email support
  • ▶ Start free

$150/per month

Popular Package
Pro

Full methodology – 5 processes per month

Included Features:
  • 5 processes per month
  • All 8 phases included
  • Full 7-component report
  • Priority 24-hour turnaround
  • Email + live chat support
  • Exportable report files
  • ▶ Start Professional — NZ$150/month

Enquire Now

Custom

Volume pricing for organisations running multiple processes

Included Features:
  • Unlimited processes
  • Custom frameworks (upload your own methodology)
  • Dedicated support contact
  • White-label reports included
  • API access (roadmap)
  • NZ data residency option (roadmap)
  • Annual billing available
  • ▶ Contact us to discuss

Common questions

What kind of processes can Midshift analyse?

Most business processes: accounts payable, customer onboarding, staff onboarding, procurement, complaints handling, service delivery, contract management, reporting cycles, compliance processes, IT support workflows, and more. If the process involves people, steps, and systems — Midshift can analyse it. If you are unsure, run the free tier engagement and see the output for yourself.

How long does it take?

From intake completion to final report: typically 2–5 business days depending on interview scheduling and process complexity. Simple processes with 3 stakeholders: 2 days. Complex multi-department processes: up to 5 days. We are transparent about timelines at intake.

Do my stakeholders need to do anything?

Each stakeholder participates in a 15–20 minute AI-facilitated interview via browser chat. No preparation required. No jargon. The AI asks natural questions and guides the conversation. Most stakeholders find it easier than a traditional interview — they can be honest without worrying about being judged.

Is the output really Big 4 quality?

Yes. The deliverable uses the same frameworks (Lean DOWNTIME, BABOK, BPM CBOK, ADKAR), the same categories, and the same professional structure. The difference is that Midshift applies them systematically across every engagement rather than depending on the seniority of the consultant assigned. We back this claim — the free tier exists specifically so you can verify the output before committing to paid tiers.

What if my process is really complex?

Midshift handles complex processes — multiple decision points, handoffs across departments, exception handling, system integrations, compliance requirements. Engagements with 20+ steps across 10+ stakeholders are within scope. For highly complex processes spanning multiple departments, we recommend the Professional tier or an Enterprise conversation.

Is my data secure?

Yes. Data is encrypted in transit and at rest. We do not use your process data to train AI models. Interview transcripts and reports are only accessible by your organisation. We are working toward SOC 2 compliance (V2 feature). NZ data residency will be available as an option (V3 feature).

Can consultants use Midshift for their own clients?

Absolutely. Many solo and boutique consultants use Midshift Professional to dramatically reduce the time cost of a process engagement — delivering more value to clients at higher margin. Enterprise tier includes a white-label option so you can deliver Midshift outputs branded to your own consultancy. Contact us if you are interested in the consultant use case.