AI case studies

See how practical AI becomes real business improvement.

Explore AI case studies showing how Changeable turns operational challenges into working systems, clearer decisions and measurable outcomes across AI strategy, software, automation, governance and process improvement.

How to read these examples

Not generic AI showcases. Business problems shaped into practical systems.

The work shown here is not about chasing tools for their own sake. Each example starts with the business context, the operational constraint, the governance risk or the decision that needed better support. Where projects involve personal information or public-sector use, delivery is informed by guidance from the Office of the Privacy Commissioner and New Zealand Government digital guidance.

Some projects focus on AI strategy and readiness. Others involve AI governance, knowledge systems, workflow automation, AI agents, data models or AI-enabled software development. The platforms and products we run ourselves, Briefable, Pūtake Labs and Tagmade, are listed separately below.

Clarity before build

Projects are grounded in the business problem, process, risk and expected value before solution design begins.

Human review built in

AI use is designed with accountability, source traceability, review points and practical governance controls.

Systems that fit the work

The solution is shaped around existing workflows, team capacity, user behaviour and operational constraints.

Measured improvement

The aim is useful change, including faster onboarding, less manual effort, better consistency or more confident decisions.

Selected work

Selected AI case studies and delivery work

Examples across workflow automation, secure document extraction, contract intelligence, knowledge retrieval, AI governance, process improvement, evidence-based research, field capture apps, behavioural simulation and forecasting agents.

Workflow AutomationCompliance

Purpose-Driven Workflow Automation

Standardising operational intake and funding compliance reporting for a regional New Zealand social impact enterprise through comprehensive stakeholder elicitation and targeted process design.

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18 hours of weekly administrative relief per coordinator
100% contract compliance alignment
Xero-connected validation routing
Document ExtractionXero

Commercial Lease Audit Automation

Secure AI-assisted lease audit automation for extracting commercial property terms, protecting margins and supporting governed financial workflows.

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Structured extraction of lease terms, CPI clauses and renewals
Human-reviewed workflows with secure local data handling
Xero-connected alerts to reduce missed escalation
Contract IntelligenceGoverned AI

Building an AI Contract Intelligence Platform

A governed AI contract intelligence engine designed to extract obligations, key dates, risks and client-ready deliverables from complex agreements, extended into contract reform and AI-assisted contract creation.

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Contract obligations, dates and risk points extracted
Governed AI workflow with human review and traceability
Five tiers across contract review and creation
Knowledge RetrievalRAG

Retail Knowledge Intelligence System

AI-powered retail knowledge system using RAG and Gemini to improve training, compliance and consistency across a multi-site retail environment.

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Centralised retail knowledge using RAG and Gemini AI
Reduced onboarding time across NZ stores
Role-based access with auditable delivery
Process ImprovementAI Agents

Building an AI-Led Process Improvement Platform

A nine-stage process improvement platform that runs adaptive AI stakeholder interviews, analyses the current state and produces a practitioner-approved improvement report and SOP.

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Adaptive AI interviews for every stakeholder
Three human approval gates before release
Interview-to-report cycle in days, not weeks
AI GovernanceEthics

Designing and Implementing Responsible AI Governance

Enabled responsible AI adoption by aligning governance, ethics, business-unit behaviours and day-to-day AI use at scale.

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Governance-aligned AI use cases and decision controls
Confidence gaps and adoption barriers mapped
Human-in-the-loop workflows and safeguards
Capture-to-ComplianceProperty

Building an AI Property Inspection App

A capture-first AI platform that turns photos and voice notes from a property walkthrough into compliant inspection reports and marketing-ready listing content from the same capture engine.

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One capture engine powering inspections and listings
Purpose-built Healthy Homes compliance assessment
Tested against 58 defined user stories before release
Document IntelligenceAutomation

AI-powered Document Intelligence

Document intelligence and automation to extract information, categorise material, flag risk and route work more consistently.

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Extract key data points from incoming documents
Scan and categorise documents for operational use
Flag compliance risks and route approval tasks
Evidence-Based ResearchAI Governance

Building an Evidence-Based AI Research Platform

A methodology-governed analytical engine that measures public evidence against an eight-domain academic benchmark, with source weighting, suppression rules and human-reviewed, defensible outputs.

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Eight academic benchmark domains built before the engine
Weighted public sources and a three-source minimum
Right of response and correction process built in
Behavioural AISimulation

Beyond Feasibility: Market Validation with Behavioural AI

Changeable built a behavioural AI capability to test human and AI interaction dynamics in controlled, data-rich conditions.

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Persona-based behavioural drivers and friction points
Trust factors, assurance and perceived risk modelled
Micro and macro forces shaping feasibility
AI ForecastingAI Agents

Enterprise AI Forecasting and Strategy Agents

AI forecasting and strategy agents designed to support faster decision-making, predictive insight and structured strategic analysis.

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Data integration across operational inputs
Predictive modelling and scenario analysis
AI agents operating as virtual strategy support
Workflow AutomationSME

SME Workflow Automation

Workflow automation for small teams that need to reduce manual work, speed up core processes and improve customer experience.

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30 to 40 percent reduction in admin tasks
20 percent decrease in operational costs
Faster invoicing and improved customer experience

Platforms we run

AI platforms and products built by Changeable

Changeable builds and operates its own AI software as well as advising on it. These platforms and products are where our delivery methods, governance controls and technical patterns are proven day to day.

Own platformAI Operating AssistantAI Agents

Briefable: A Connected AI Operating System

A modular AI operating assistant connecting email, calendar, files, contacts and pipeline into one governed daily briefing, with human review kept visible before anything leaves the platform.

View project
One daily brief drawn from five connected sources
Security audited before any external tester access
Human approval required before any external action
Joint ventureDecision IntelligenceKaupapa Māori

Pūtake Labs: Evidence-Disciplined Decision Intelligence

A bicultural decision intelligence practice built on eight integrated analytical Labs, a strict evidence-rating discipline and a living-analysis engine that tracks findings over time.

View project
Eight Labs across Understand, Test and Implement stages
Every finding rated High, Moderate or Low, no exceptions
Method stress-tested against hard material before software was built
Own productWooCommerceAI Product Listing

Tagmade: AI Product Listing for WooCommerce

A WooCommerce plugin that turns a phone photo of a product and its price tag into a finished draft listing. Background removal cleans the image, AI reads the tag and writes the title and descriptions, and staff save or publish from their phone. It grew out of a live staff app built for a Hāwera retailer.

Visit Tagmade
Phone photo and price tag to draft listing in one flow
Publisher and lister roles with a review queue before anything goes live
Works with any store’s currency, language and maker labels

What these projects show

Changeable’s work sits across the practical middle ground where business analysis, process improvement, AI implementation and governance need to connect.

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Knowledge systems

Turning scattered organisational knowledge into trusted, searchable and source-backed support for real teams.

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Governance and safety

Helping organisations adopt AI with clear risk thresholds, human oversight and practical decision controls.

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Simulation and validation

Testing behaviour, trust, feasibility and adoption dynamics before leaders commit to higher-risk decisions.

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Automation and delivery

Designing workflows, document systems, AI agents and operating models that reduce friction and improve consistency.

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